Terms and Conditions

In these general terms and conditions, the following terms are written with a capital letter and have the following meaning:

EventDock: EventDock B.V., established and having its place of business at Dortherweg 29, 7214 PS Epse, registered at the Chamber of Commerce under number 42095557.

Client: The natural person or legal entity that enters into or wishes to enter into an Agreement with EventDock.

Consumer: A Client acting for purposes outside their business or professional activity.

Business Client: A Client acting in the exercise of a profession or business.

Products: All temporary security cameras, surveillance systems, accessories and related equipment offered by EventDock.

Services: All services offered by EventDock, including rental, installation, monitoring and support.

Agreement: Any arrangement or agreement between EventDock and the Client, of which the General Terms and Conditions form an integral part.

Rental Period: The period for which the Products are rented, as agreed in the Agreement.

Deposit: The amount paid by the Client as security for the correct performance of the Agreement.

Data Processing Agreement: The agreement between EventDock and the Client regarding the processing of personal data via the Products, in accordance with the GDPR.

Replacement Value: The new value of the Products at the time of the damage-causing event, as determined by EventDock based on the current purchase value of equivalent new equipment, without deduction for depreciation, age or wear and tear. For Consumers, a different value applies: the current market value of equivalent used equipment in a similar condition.

2.1. These General Terms and Conditions apply to all offers, quotations, orders, agreements and deliveries of Products and/or Services by EventDock.

2.2. Deviations from these General Terms and Conditions are only valid if they have been explicitly confirmed in writing by EventDock.

2.3. The applicability of any purchase or other terms and conditions of the Customer is expressly rejected.

2.4. If one or more provisions in these General Terms and Conditions are void or annulled, the remaining provisions remain fully applicable. EventDock and the Customer will then enter into consultations to agree on new provisions as a replacement.

2.5. For EventDock's right to amend these General Terms and Conditions, reference is made to article 22. If the Customer is a Consumer and does not agree with the amendment, they have the right to terminate the Agreement free of charge as of the date on which the amended terms come into effect. For Business Customers, continued use of the Services after the effective date of the amended terms shall be considered acceptance thereof.

3.1. All quotations from EventDock are subject to contract and valid for 30 days, unless stated otherwise. Obvious errors or mistakes in the quotation, including printing or calculation errors, do not bind EventDock and can be corrected by EventDock at any time.

3.2. An Agreement is concluded at the moment the Customer accepts the offer from EventDock by signing the quotation, confirmation by e-mail, or by payment of the (advance) payment. Without prejudice to the provisions of this article, the Agreement is only definitively concluded after written or electronic confirmation by EventDock. EventDock reserves the right not to confirm an acceptance without giving reasons.

3.3. EventDock reserves the right to refuse orders or to impose additional conditions, for example in the event of insufficient availability or creditworthiness of the Customer.

3.4. Reservations are only final after receipt of the advance payment or full payment, depending on the payment terms.

3.5. The Customer must provide all information necessary for the execution of the Agreement to EventDock in a timely and correct manner. If the Customer provides incorrect, incomplete or misleading information, EventDock is entitled to terminate the Agreement with immediate effect, without prejudice to the right of EventDock to full compensation for damages. EventDock is not liable for damage resulting from acting on the basis of incorrect or incomplete information provided by the Customer.

3.6. EventDock is entitled to verify the identity of the Customer before entering into an Agreement. The Customer is obliged to provide a valid proof of identity or, in the case of a legal entity, an extract from the Commercial Register at the first request of EventDock.

3.7. EventDock reserves the right to refuse or terminate an Agreement if it has sound reasons to assume that the Products will be used for unlawful purposes or in a manner that is contrary to laws and regulations, including the GDPR, without EventDock being liable for any compensation for damages.

4.1. All prices are in euros and exclusive of VAT, unless expressly stated otherwise. If the invoice does not state a payment term, a term of 14 days after the invoice date applies.

4.2. The rental price is calculated per day, week, or month, as agreed in the Agreement. The daily price applies for a period of 24 hours.

4.3. Prices may be adjusted periodically. For current Agreements, the price as agreed upon when entering into the Agreement shall apply.

4.4. Payment must be made within the term stated in the invoice, failing which the Client shall be in default by operation of law. For Consumers, default only occurs after a free-of-charge demand notice with a term of 14 days has expired.

4.5. In the event of late payment, the Client shall owe statutory (commercial) interest. In addition, extrajudicial collection costs shall be due. For Consumers, the statutory rates apply in accordance with the Decree on compensation for extrajudicial collection costs (Besluit vergoeding voor buitengerechtelijke incassokosten). For Business Clients, the collection costs amount to at least 15% of the principal sum with a minimum of €40,-.

4.6. Unless otherwise agreed in writing, EventDock shall invoice a down payment of 50% of the agreed rental or purchase price, including any installation costs, upon the conclusion of the Agreement. The remaining amount shall be invoiced at the latest upon delivery, installation, or completion. EventDock is entitled to demand full payment in advance instead, including but not limited to in the case of a first Agreement, urgent orders, or if it has reasonable grounds to doubt the Client's performance.

4.7. EventDock is not obliged to commence the execution of the Agreement, including shipment, delivery, or installation, before the down payment has been received. Delay in the down payment entitles EventDock to postpone the planned delivery or installation date; the resulting costs and consequences shall be for the account of the Client.

4.8. For Rental periods or Services with a duration of more than one month, EventDock is entitled to invoice periodically, per month in advance.

4.9. Additional work, additionally delivered products, and service, support, and installation hours shall be invoiced afterwards on a subsequent calculation basis in accordance with article 14 and article 15.

4.10. Payment can be made via iDEAL, credit card, bank transfer, or other payment methods offered by EventDock.

5.1. EventDock may require a deposit from the Customer as security for the correct performance of the Agreement and the undamaged return of the Products.

5.2. The amount of the deposit shall be determined by EventDock and depends on the value of the hired Products.

5.3. The deposit shall be refunded within 14 working days after the correct return of all Products, less any costs for damage, loss, or late return.

5.4. The deposit may be used by EventDock unilaterally and without prior consent from the Customer to set off outstanding invoices or damage to the Products.

5.5. The Customer is not entitled to interest on the deposit during the period it is held by EventDock.

6.1. The Rental Period commences on the agreed date and ends on the agreed end date at 17:00 hours, unless otherwise agreed. For weekend rentals, a deviating arrangement applies as described in article 6.5: in that case, the regular Rental Period ends on Friday at 17:00 hours, after which the weekend period commences.

6.2. Extension of the Rental Period is possible following prior written consent from EventDock and at the then-current rates.

6.3. In the event of late return without prior consent, the Client shall owe a compensation equal to the daily rate for each day or part thereof that the Products are returned late, without prejudice to the right of EventDock to additional damages. In accordance with article 7.3, the risk of the Products remains fully with the Client as long as the Products have not been returned to EventDock.

6.4. The minimum Rental Period is 1 day, unless otherwise agreed.

6.5. Weekend rates apply from Friday 17:00 hours until Monday 09:00 hours.

6.6. If the Client does not return the Products in a timely manner after the end of the Rental Period and no extension as referred to in article 6.2 has been agreed upon, EventDock is entitled to dissolve the Agreement in whole or in part with immediate effect and to (have others) retrieve the Products at the expense of the Client, without prejudice to the right of EventDock to compensation for all resulting damages and costs.

6.7. At the end of the Rental Period, the Products must be returned in the same condition, clean, complete and, insofar as reasonably possible, in the original packaging. EventDock is entitled to charge the costs of cleaning, repair or replacement to the Client if the Products are returned in a deviating state, without prejudice to the provisions of article 10.

7.1. Delivery of the Products shall take place at the agreed location and date. The Customer must be present to receive the Products.

7.2. Upon delivery, the Customer must check the Products for completeness and visible defects. Complaints must be reported immediately upon delivery.

7.3. The risk of the Products passes to the Customer at the moment of delivery and remains with the Customer until the moment of return to EventDock.

7.4. Delivery costs are calculated separately based on distance and are not included in the rental price, unless otherwise agreed.

7.5. EventDock is not liable for delays in delivery caused by force majeure or circumstances beyond its control.

7.6. The Customer shall ensure a suitable access route and sufficient space for the delivery and collection of the Products.

7.7. The Products remain the property of EventDock at all times. The Customer only acquires a right of use for the duration of the Rental Period. EventDock is entitled to provide the Products with an ownership label or other indication. The Customer is obliged to leave this indication intact.

7.8. The Customer is not permitted to establish any limited right (including a pledge or usufruct) on the Products or to transfer ownership of the Products to third parties.

7.9. If third parties assert rights to the Products or seize the Products, the Customer is obliged to inform EventDock of this in writing without delay and to inform the third party of EventDock's right of ownership.

7.10. Unless expressly agreed otherwise, the Customer shall ensure a sound and continuous power supply on site (230V, earthed, with sufficient capacity) within reachable distance of the installation site, including any necessary cabling. If monitoring or live images have been agreed, the Customer shall also ensure sufficient network or internet coverage, unless EventDock provides its own 4G/5G, battery, or solar solution.

7.11. If no or insufficient power or network facilities appear to be present on site, EventDock may suspend or limit the installation. Extra costs for additional visits, temporary facilities (such as battery packs or generators) or lost rental days shall be for the account of the Customer. EventDock is not liable for failure, loss of images or interruptions resulting from the absence, loss or insufficient functioning of the power or network facilities provided by the Customer.

7.12. The regulations for installation, additional work and unforeseen circumstances of article 14.13 to 14.17 apply in full to the installation, assembly and commissioning of the Products in the case of rental.

8.1. This article applies to all placements of Products at a location designated by the Customer, both for rental and for sale and permanent installation.

8.2. The Customer shall ensure a safe, accessible, and sufficiently load-bearing setup location. In the case of unpaved, marshy, sloping, or unstable ground, EventDock may refuse placement, or only carry it out with additional provisions such as road plates, ballast, or extra anchoring; the costs thereof shall be charged to the Customer based on subsequent calculation pursuant to article 14.15.

8.3. The Customer shall inform EventDock prior to placement of all circumstances relevant to the work, including underground cables and pipes, height restrictions, high-voltage lines, hazardous substances, and applicable safety regulations at the location. Damage resulting from unprovided or incorrect information shall be at the expense of the Customer.

8.4. Construction sites and work areas: the Customer shall provide the construction site regulations and applicable safety instructions in a timely manner, designate a contact person who is reachable during the work, ensure free supply and removal routes, and make the location available at the agreed time. Regulations that go beyond standard personal protective equipment, including additional certifications, inspections, access procedures, or supervision, shall be treated as additional work.

8.5. Events and festivals: placement and removal shall take place within the set-up and breakdown times specified by the Customer and are only possible after the site and the setup location have been released and are accessible. The Customer shall ensure necessary site access, passes, and supervision. Waiting time, missed time slots, and extra visits shall be invoiced at the hourly rate of article 15.

8.6. Public space, municipalities, and logistics sites: the Customer is responsible for all necessary permissions, exemptions, and permits, for any traffic measures, and for a BLVC or traffic plan where prescribed, as well as for the permission of the road authority, owner, landlord, or VvE. Article 14.21 applies accordingly.

8.7. Agriculture and rural areas: when placing near animals, manure, dust, crop protection products, or agricultural machinery, the Customer shall take appropriate measures to prevent damage and contamination. Additional costs for cleaning, disinfection, or restoration shall be at the expense of the Customer.

8.8. The Customer shall adhere to the use and safety instructions provided by EventDock, including instructions for anchoring, stabilization, and the extension of a mast. In the event of announced wind speeds exceeding the limit indicated by EventDock, the Customer is obliged to retract the mast or to engage EventDock for this purpose without delay.

8.9. The Customer shall keep the setup free of obstacles and of traffic and machine movements, including forklifts, cranes, earthmoving, and agricultural vehicles. Damage caused by collision, tipping over, subsidence, or vandalism falls under article 10.

8.10. The Customer shall report every collision, subsidence, tilting, or other tipping hazard to EventDock without delay and shall, if possible, take the setup out of use until EventDock has assessed the situation.

8.11. Moving, re-positioning, or re-aiming a placed system shall be done exclusively by or with the prior written consent of EventDock. Unauthorized moving by the Customer or by third parties constitutes a breach; the resulting damage, downtime, and recovery costs shall be entirely at the expense and risk of the Customer.

9.1. The Customer undertakes to use the Products exclusively in accordance with their intended purpose and the instructions provided by EventDock.

9.2. The Customer is not permitted:
- To grant use of, lease, or transfer the Products to third parties without the written consent of EventDock;
- To make changes to the Products;
- To take the Products outside of the Netherlands without prior written consent from EventDock. Any additional costs, transport costs, or changes in insurance coverage arising from use outside the Netherlands shall be fully borne by the Customer. EventDock may attach further conditions to its consent;
- To use the Products for illegal purposes or in violation of laws and regulations, including the GDPR.

9.3. The Customer is responsible for complying with all applicable laws and regulations regarding the use of security cameras, including the General Data Protection Regulation (GDPR).

9.4. The Customer shall take appropriate measures to inform data subjects about the camera surveillance, in accordance with articles 13 and 14 GDPR. The Customer determines which means of information are appropriate for this purpose, such as information signs, signage at entrances, inclusion in house rules, general terms and conditions, ticket conditions, or digital channels such as a website or app. The information shall include at least the identity and contact details of the data controller, the purpose and legal basis of the processing, the retention period, and the rights of data subjects. The Customer indemnifies EventDock against all fines, claims, and demands from the Dutch Data Protection Authority (Dutch Data Protection Authority (Autoriteit Persoonsgegevens)) or third parties arising from the failure to comply with the information obligation as referred to in this article.

9.5. EventDock is not responsible for the use that the Customer makes of the recorded images.

9.6. In the event of a breach of the obligations under article 9.2, the Customer shall forfeit, without a notice of default being required, an immediately exigible penalty of €1.000,- per violation, to be increased by €250,- for each day the violation continues, without prejudice to the right of EventDock to full compensation. The court is authorised to mitigate the penalty if the penalty is unacceptably high according to standards of reasonableness and fairness in the given circumstances, without prejudice to the provisions of article 6:94 BW. Towards Consumers, the penalty per violation shall be at most the amount of the rental sum or purchase price to which the relevant Agreement relates.

9.7. EventDock is entitled to demand performance of the Agreement in addition to the penalty.

10.1. The Customer is obliged to manage, maintain, and protect the Products against theft, damage, and weather influences with the care of a prudent user.

10.2. Any defects or malfunctions must be reported to EventDock without delay. The Customer is not permitted to carry out repairs themselves.

10.3. The Customer is liable for all damage to the Products, including but not limited to:
- Damage due to improper use;
- Damage due to weather influences if the Products have not been correctly protected;
- Theft or loss;
- Damage by third parties.

10.4. The costs for repair or replacement will be calculated at the Replacement Value of the Products.

10.5. In the event of theft or loss, the Customer shall owe the full Replacement Value, unless the Customer demonstrates that the theft or loss is not attributable to them.

10.6. If the Customer fails to report a defect or a malfunction without delay as referred to in article 10.2, the Customer is liable for all damage suffered by EventDock as a result of the failure to report or the late reporting, including consequential damage that could have been limited or prevented by a timely report.

10.7. In the event of theft or loss, the Customer is obliged to file a report with the police without delay and to provide EventDock with proof of the report within 48 hours after the theft or loss.

11.1. The Customer is responsible for taking out adequate insurance that provides cover for damage to, theft or loss of the rented Products during the Rental Period. Adequate insurance is understood to mean insurance that covers at least the Replacement Value of the rented Products for the risks of theft, damage and loss. If the Customer has not taken out insurance, the Customer is fully liable for all damage, theft and loss of the Products, without prejudice to the provisions of article 10. The liability limitations of article 12 are in that case not applicable to claims of EventDock against the Customer regarding damage to or loss of the Products.

11.2. At the request of EventDock, the Customer must provide proof of insurance.

11.3. The insurance maintained by EventDock does not cover damage caused by intent or gross negligence of the Customer.

12.1. The liability of EventDock is limited to the amount paid out by its insurance, or to the amount of the rental sum, whichever is lower. In all cases, the total liability of EventDock is limited to a maximum of €10.000,- per event or series of connected events. For Consumers, this provision does not affect the statutory rights to which the Consumer is entitled under mandatory Dutch law. The limitations in this article do not apply to damage resulting from intent or deliberate recklessness by EventDock or its management.

12.2. EventDock is never liable for:
- Indirect damage, including consequential damage, lost profits, missed savings, or damage due to business interruption;
- Damage as a result of loss, damage, or unlawful access to images or data, including data breaches;
- Reputational damage or non-material damage of any kind;
- Damage arising from the incorrect use of the Products by the Customer;
- Damage resulting from the failure or incorrect functioning of the Products, unless there is intent or gross negligence on the part of EventDock;
- Damage to persons or property resulting from criminal activities that were not prevented or recorded by the Products.

The foregoing exclusions apply to Consumers only to the extent permitted under mandatory Dutch consumer law. In particular, they do not affect the liability of EventDock for damage to the Consumer resulting from defective performance, if and to the extent that such liability cannot be limited or excluded under mandatory law.

12.3. The Customer indemnifies EventDock against all claims from third parties related to the use of the Products by the Customer.

12.4. EventDock does not guarantee that the Products will function at all times without interruption or failures. This does not affect the statutory warranty of conformity for sold Products as laid down in article 14.8 of these General Terms and Conditions, as well as the statutory rights of the Consumer under Book 7 of the Dutch Civil Code.

Force Majeure

12.5. EventDock is not liable if a failure is the result of force majeure. Force majeure includes, among other things: strikes, fire, interruptions in energy or material supply, transport problems, government measures, and any other circumstance beyond the control of EventDock.

12.6. In case of force majeure, EventDock has the right to suspend the execution of the Agreement or to dissolve the Agreement in whole or in part, without being obliged to pay compensation.

12.7. If the force majeure situation continues for more than 30 days, both parties are entitled to dissolve the Agreement in writing, without any compensation being due. Amounts already paid by the Customer will in that case be refunded pro rata, after deduction of the costs demonstrably incurred by EventDock.

13.1. Cancellation by the Customer must be made in writing. If the Customer does not take delivery of the Products on the agreed date without prior written cancellation, the full rental sum is due, without prejudice to EventDock's right to additional compensation.

13.2. In the event of cancellation, the following cancellation fees shall apply:
- Up to 14 days before the start of the Rental Period: 25% of the rental sum;
- 7-14 days before the start of the Rental Period: 50% of the rental sum;
- Less than 7 days before the start of the Rental Period: 100% of the rental sum.

The cancellation fees are due in addition to and without prejudice to the reimbursement of other costs demonstrably incurred by EventDock, such as transport costs, installation costs, and reservation costs. In the event of partial cancellation of the order, the above cancellation percentages apply correspondingly to the cancelled portion of the rental sum.

13.3. Amounts already paid will be refunded within 14 days after cancellation, after deduction of the cancellation fees.

13.4. EventDock reserves the right to cancel the Agreement if:
- The Customer fails to meet their payment obligations;
- The Customer has provided incorrect information;
- EventDock has reasonable grounds to believe that the Customer will not fulfil the Agreement;
- The Customer is in a state of bankruptcy, has applied for a suspension of payments, or is otherwise in a state of insolvency;
- The Customer has failed to fulfil their obligations in a previous agreement with EventDock.

13.5. In the event of cancellation by EventDock, amounts already paid will be refunded in full.

13.6. If the Customer claims to cancel the Agreement as a result of force majeure, the burden of proof regarding the force majeure situation rests entirely with the Customer. In that case, the parties shall enter into consultation. In that event, only the costs demonstrably incurred by EventDock will be charged, at the discretion of EventDock.

Duration, extension and interim termination

13.7. Rental agreements and subscriptions with a duration of one month or longer shall be automatically extended after the end of the agreed period by periods of one month, unless a party gives notice of termination in writing at least one month before the end of the current period.

13.8. Interim termination of a fixed-term Agreement is not possible. In the event of interim termination, the remaining rental or subscription installments remain due, without prejudice to EventDock's right to reimbursement of costs already incurred.

13.9. EventDock is entitled to suspend or dissolve the Agreement in whole or in part with immediate effect, without notice of default and without being liable for compensation, if the Customer is in default, if the Customer is declared bankrupt or applies for a suspension of payments or a WHOA procedure, if an attachment is levied on the Products or on a significant part of the Customer's assets, or if the Customer ceases or transfers its business. In that case, all claims of EventDock are immediately due and payable and EventDock is entitled to recover (or have recovered) the Products at the Customer's expense.

These conditions apply additionally to the sale of Products by EventDock.

Consumer Cooling-off Period

14.1. Consumers have – only in the event that the purchase agreement was concluded at a distance – the right to dissolve the purchase agreement without giving reasons within 14 days of receiving the product (right of withdrawal).

14.2. To exercise the right of withdrawal, the Consumer must inform EventDock of this by means of an unequivocal statement (for example, by e-mail).

14.3. The Consumer must return the product to EventDock without delay, but no later than 14 days after the notification of withdrawal.

14.4. The product must be returned in its original packaging and in unused condition. The Consumer is liable for any reduction in value resulting from use that goes beyond what is necessary to establish the nature and characteristics of the product. EventDock is entitled to determine the reduction in value based on the state of the returned product and to set off this amount against the refund.

14.5. The costs for the return shipment shall be borne by the Consumer. The risk of loss or damage to the product during transport shall be borne by the Consumer until the product has been received and checked by EventDock.

Refund

14.6. EventDock shall refund all payments received from the Consumer, including delivery costs, within 14 days of receipt of the return shipment. EventDock is entitled to suspend the refund until the Products have been received or until the Consumer has demonstrated that the Products have been sent back, whichever is the earlier.

Exceptions

14.7. The right of withdrawal does not apply to:
- Products made to measure or clearly intended for a specific person;
- Products where the seal has been broken and which are not suitable for return for reasons of health or hygiene.

Warranty

14.8. EventDock guarantees the conformity of the sold Products in accordance with statutory warranty provisions.

14.9. The warranty period is 2 years for Consumers, calculated from the date of delivery, unless stated otherwise.

14.10. The warranty becomes void in the event of:
- Improper use or use contrary to the manual;
- Modifications to the product by the Client or third parties;
- Normal wear and tear;
- Damage due to external causes;
- Unauthorized repair by the Client or a third party not recognized by EventDock;
- Incorrect storage or transport;
- Exceeding the notification period as per article 14.11;
- Use outside the manufacturer's specifications.

14.11. The Client is obliged to report a defect in the product to EventDock in writing within two months of discovery. If this period is exceeded, the right to repair, replacement, or refund expires, unless the Client demonstrates that the defect could not reasonably have been discovered earlier. For Consumers, this notification period applies without prejudice to the protection afforded to them under mandatory Dutch consumer law.

14.12. For Business Clients, the warranty period is 12 months after delivery. Warranty work takes place on a carry-in basis at EventDock, unless on-site service has been agreed upon in writing or is part of a service contract.

Installation, additional work and unforeseen circumstances

14.13. This section applies to all installation, assembly, and commissioning work by EventDock, both for rental and for sale and fixed installation.

14.14. Price quotes, fixed installation amounts, and all-in rental prices are based on normal, safe, and easily accessible conditions, including: a proper 230V power supply within reachable distance of the installation site, sufficient network or internet coverage if monitoring has been agreed upon, unhindered access to the location and the installation site at the agreed time, and a surface or mounting point suitable for placement.

14.15. If the conditions on site deviate from this, the installation work will be invoiced afterwards based on actual costs per hour at the standard hourly rate of article 15, even if a fixed installation amount or an all-in rental price was mentioned beforehand. The following shall in any case be regarded as deviating circumstances: pulling extra cable length, cable ducts or conduits, extra mounting or assembly materials, the absence of or insufficient power or network facilities, blocked or restricted access, waiting time on site or for third parties, working at height or under special safety requirements, additional required products, adjustments at the request of the Client, extra visits, and weather conditions that interrupt or stop the work.

14.16. Additionally delivered products, materials, and (data) subscriptions will be invoiced at the prices applicable at that time. EventDock shall report additional work to the Client in advance where possible; in the event of urgency or additional work that arises during the work, notification afterwards by means of a specification of hours on the invoice shall suffice. No separate written order is required for additional work; the Client is deemed to have given the order as soon as the work continues at their location and with their knowledge.

14.17. EventDock is entitled to suspend or limit the work if safe or proper working is not possible. Lost hours, waiting time, and a follow-up visit will in that case be borne by the Client. EventDock is not liable for delay, failure, or loss of image resulting from circumstances or facilities for which the Client should have provided.

Delivery, completion and retention of title in case of sale

14.18. Stated delivery and installation periods are indicative and do not count as strict deadlines, unless expressly agreed otherwise in writing. EventDock is entitled to deliver in parts and to invoice the delivered part separately.

14.19. Sold Products remain the property of EventDock until the Client has fully paid all amounts due under the Agreement, including additional work, installation hours, interest, and costs. As long as the retention of title applies, the Client may not pledge, encumber, or transfer the Products to third parties, and EventDock is entitled to take back the Products if the Client is in default.

14.20. An installation is deemed completed and accepted at the moment of taking it into use, or if the Client does not report defects in writing with reasons within 5 working days after execution. Minor defects that do not substantially hinder use do not suspend the completion and the payment obligation.

14.21. The Client guarantees that all permissions required for placement, assembly, and camera direction are present, including permission from the owner, landlord, VvE, road authority, or municipality and any necessary permits. Costs of relocation, adjustment, or removal due to the absence of a permission or permit shall be borne by the Client.

14.22. Software, licenses, cloud storage, and data subscriptions (including SIM cards) only form part of the purchase price to the extent and for the duration expressly agreed; thereafter, they continue at the then-applicable rates or they terminate. The Client has no right to unlimited free updates, functional expansions, or firmware support after the end of the agreed period.

15.1. EventDock's standard hourly rate is €100 per hour excluding VAT. Time is invoiced per commenced half hour.

15.2. All incoming questions and requests for service, support, fault investigation, configuration, instruction or advice that fall outside the agreed scope of delivery, the warranty of article 14 or a concluded service contract, shall be invoiced at the standard hourly rate. This applies regardless of the means of communication used to make the request (telephone, e-mail, WhatsApp or otherwise).

15.3. Work and support outside office hours shall be invoiced at 200% of the standard hourly rate. Office hours are Monday to Friday from 09:00 to 17:00, with the exception of recognised public holidays. Work during the weekend and on recognised public holidays shall likewise be invoiced at 200% of the standard hourly rate.

15.4. If investigation reveals that a fault or service request was caused by the Customer, by third parties, by incorrect use or by the absence, loss or insufficient functioning of the power, network or internet provision provided by the Customer, the hours spent shall be invoiced at the standard hourly rate, even if the request was made under warranty or under a service contract.

15.5. No call-out charges shall be charged for on-site visits within a radius of 25 kilometres of the head office of EventDock in Epse. Outside this radius, call-out charges of €0,35 per kilometre driven shall be charged, increased by travel time at the standard hourly rate.

15.6. EventDock shall make every effort to handle service requests within a reasonable period, but does not guarantee a response or resolution time, unless a response time has been expressly agreed in a service contract or support plan.

15.7. If a service contract or support plan has been agreed between the parties, the rates, response times and scope included therein shall prevail over the provisions of this article, insofar as they deviate therefrom. Work falling outside the scope of that contract shall be invoiced at the rates set out in this article.

15.8. EventDock is entitled to index its rates annually. The current rates shall be provided upon request and can also be requested via info@eventdock.nl.

16.1. EventDock provides technology and technical support and does not perform security activities within the meaning of the Private Security Organizations and Detective Agencies Act (Wpbr). EventDock is not a private alarm monitoring centre, does not perform surveillance and does not provide physical alarm response, unless this has been expressly agreed in writing and is carried out via a certified partner for that purpose.

16.2. Motion, object and AI detection operate on the basis of probability. False alarms and undetected events are inherent to the technology. EventDock provides no guarantee regarding detection, the sending or arrival of notifications, availability (uptime) or response or follow-up times, unless this has been expressly agreed in a service contract or support plan.

16.3. EventDock provides no guarantee regarding image quality or coverage under deviant circumstances, including darkness, rain, mist, snow, backlight, condensation, dirty lenses, vibrations, obstacles, growth of vegetation or the moving or covering of a camera by third parties.

16.4. In the case of automatic number plate recognition (ANPR), EventDock provides no guarantee regarding a specific reading percentage. Deviant, dirty, damaged or foreign number plates, high speed, unfavourable angles or light incidence may lead to plates not being read or being read incorrectly. The Customer is solely responsible for the lawfulness of processing number plate data and for any links to white or black lists.

16.5. Transmission of images and notifications is dependent on mobile networks (4G/5G), internet connections and cloud services of third parties. Outages, malfunctions, limited coverage or fair-use restrictions at these third parties do not constitute a failure on the part of EventDock. Data usage exceeding the agreed bundle will be charged at the then-applicable rates.

16.6. EventDock does not guarantee that a specific incident has been recorded, is of sufficient quality or is still available. The Customer is solely responsible for timely securing images that they wish to preserve.

16.7. Images are exclusively available from the moment of start-up and commissioning on-site until the moment of collection or dismantling of the system. After collection, the images are no longer available and will be deleted.

16.8. Subject to additional costs, it may be agreed that all images will be stored for a specific period, or that only images of registered events will be stored. Such storage applies only if it has been agreed in writing in advance; without such an agreement, the provisions of article 16.7 shall apply.

16.9. Images are exclusively provided to the Customer, or to the police or judicial authorities insofar as EventDock is legally obliged to do so or receives a competently issued order. Requests from other third parties, including insurers and data subjects, will be forwarded to the Customer as the data controller.

16.10. The searching, clipping, exporting and delivery of image material outside the agreed scope of delivery will be invoiced at the hourly rate of article 15.

16.11. The Customer is responsible for any mandatory data protection impact assessment (DPIA), for setting or having privacy masks set for non-relevant areas, residences and the public highway, and for determining the retention periods. EventDock carries out settings in this regard exclusively on the instructions of the Customer.

15.1. All intellectual property rights concerning the Products, Services, software, documentation and all other materials of EventDock remain at all times with EventDock or its licensors.

17.2. The Customer exclusively obtains a non-exclusive, non-transferable right of use for the duration of the Agreement.

17.3. The Customer is not permitted to:
- Copy, decompile or reverse-engineer the software;
- Remove or modify intellectual property notices;
- Reproduce the Products or parts thereof;
- Sublicense, transfer or in any other way make available to third parties the software or the images generated via the Products.

17.4. The Customer acquires no ownership rights to the images recorded with the Products. The Customer is personally responsible for the processing and storage of these images in accordance with the GDPR.

17.5. The right of use as referred to in article 17.2 shall terminate by operation of law on the date on which the Agreement ends or is terminated. The Customer is obliged to cease and keep ceased the use of the software and all other materials of EventDock with immediate effect.

17.6. The Customer is permitted to state in a factual, non-misleading sense that use is being made of Products or Services of EventDock, including a neutral name attribution, a mention such as "secured by EventDock" or "powered by EventDock", a reference to the website of EventDock and the sharing or tagging of EventDock on social media. In the event of such a mention, the Customer must use the logo and corporate identity of EventDock unchanged and respect the brand expressions of EventDock.

For other forms of use of the trade name, the trademark, the logo or other distinctive signs of EventDock, prior express written permission from EventDock is required. This applies in any event to: use in paid advertisements or campaigns, use that creates the impression of a collaboration, partnership, sponsorship or approval that has not been agreed upon, use in a modified or adapted form of the logo, and use in combination with products or services that do not originate from EventDock. EventDock may at any time have a mention adjusted or withdrawn if it is incorrect, misleading or harmful to its reputation; the Customer shall comply with such a request within a reasonable period.

17.7. In the event of a violation of any provision of this article, the Customer shall forfeit, without a notice of default being required, an immediately exigible penalty of €2.500,- per violation, increased by €500,- for each day the violation continues, without prejudice to the right of EventDock to full compensation and performance. The court is authorised to mitigate the penalty if the penalty is unacceptably high according to standards of reasonableness and fairness in the given circumstances, without prejudice to the provisions of article 6:94 BW. Towards Consumers, the penalty per violation shall be at most the amount of the rental sum or purchase price to which the relevant Agreement relates.

17.8. All intellectual property rights to configurations, settings, software updates and documentation manufactured or compiled by EventDock that are made available to the Customer in the context of the Agreement, rest exclusively with EventDock. The Customer acquires no ownership rights whatsoever to these.

17.1. "Confidential information" shall mean: all information provided by one party to the other party that is designated as confidential or which the receiving party should reasonably have understood to be of a confidential nature, including but not limited to business data, customer information, prices, technical specifications, and camera footage.

18.2. Both parties are obliged to maintain the confidentiality of all confidential information they receive from each other in the context of the Agreement. Neither party may disclose confidential information without the prior written consent of the other party.

18.3. The duty of confidentiality also applies to employees, subcontractors, and other third parties engaged by a party. Each party is obliged to bind these third parties to a confidentiality obligation at least equivalent to the provisions of this article.

18.4. The duty of confidentiality does not apply if and insofar as:
- The information was already public at the time of receipt, through no fault of the receiving party;
- The receiving party is obliged to provide the information pursuant to a statutory regulation or court order, provided that the receiving party informs the other party thereof as soon as possible.

18.5. EventDock processes personal data of the Customer in accordance with its Privacy Policy and the General Data Protection Regulation (GDPR).

18.6. The Customer is itself the data controller within the meaning of the GDPR for the personal data collected via the Products. The Customer is fully responsible for compliance with the GDPR when using the Products and processing the images recorded therewith.

18.7. In the event of a breach of the duty of confidentiality, the breaching party shall forfeit, without a notice of default being required, an immediately exigible penalty of €5.000,- per violation, to be increased by €500,- for each day the violation continues, without prejudice to the other party's right to full compensation. The court is authorised to mitigate the penalty if the penalty is unacceptably high according to standards of reasonableness and fairness in the given circumstances, without prejudice to the provisions of article 6:94 BW. Towards Consumers, the penalty per violation shall be at most the amount of the rental sum or purchase price to which the relevant Agreement relates.

18.8. The duty of confidentiality remains in force after termination of the Agreement for a period of 3 years, unless the parties have agreed otherwise in writing.

19.1. If EventDock processes personal data on behalf of the Customer in the execution of the Agreement (for example, in the case of cloud storage of camera footage), EventDock acts as a processor within the meaning of the GDPR.

19.2. In that case, the parties shall enter into a Data Processing Agreement in accordance with article 28 GDPR, in which, among other things, the following shall be established:
- The nature and purpose of the processing;
- The type of personal data and the categories of data subjects;
- The rights and obligations of both parties;
- The technical and organisational security measures;
- The engagement of sub-processors.

19.3. EventDock processes the camera footage exclusively on behalf of and in accordance with the instructions of the Customer.

19.4. After the end of the Rental Period, camera footage stored on EventDock systems shall be deleted within 30 days, unless the Customer has agreed to a longer retention period or statutory obligations require otherwise.

19.5. EventDock shall take appropriate technical and organisational measures to ensure the security of the stored footage, including encryption, access control and logging.

19.6. The Customer is and remains the data controller for the personal data collected with the rented Products and is responsible for informing data subjects, handling requests from data subjects and reporting data breaches to the Dutch Data Protection Authority.

19.7. EventDock shall notify the Customer without delay, but at the latest within 24 hours after discovery, of a personal data breach (data breach) as referred to in article 4 paragraph 12 GDPR. This notification shall contain at least:
- A description of the nature of the breach;
- The categories and the estimated number of data subjects;
- The categories and the estimated number of personal data records affected;
- The likely consequences of the breach;
- The measures EventDock has taken to address the breach.

EventDock shall provide the Customer with all cooperation necessary to be able to comply with the reporting obligation of article 33 and 34 GDPR.

19.8. Article 16 applies mutatis mutandis to the provision of visual material to the Customer or to third parties, to the securing and exporting of footage and to the responsibility of the Customer for DPIA and privacy masks.

20.1. An Agreement concluded by electronic means (via the website, by e-mail or via a digital quotation) has the same legal force as a signed written agreement, in accordance with article 6:227a of the Burgerlijk Wetboek.

20.2. Electronic communications and digital signatures are recognised by both parties as legally valid evidence of a meeting of minds.

20.3. EventDock shall store electronic agreements for the statutory retention period and shall make these available to the Customer upon request.

21.1. Complaints regarding the performance of the Agreement must be submitted to EventDock fully and clearly described within a reasonable time after the Customer has discovered or should reasonably have discovered the defect. A period of 30 days after discovery serves as a guideline. For Business Customers, a complaint submitted later than 30 days after discovery of the defect may be declared inadmissible, unless the Business Customer demonstrates that earlier submission was not reasonably possible. For Consumers, the foregoing is without prejudice to the statutory complaint and limitation periods, including the period of article 7:23 lid 1 BW.

21.2. EventDock will respond no later than within 14 days after receipt of the complaint.

21.3. If the complaint cannot be resolved by mutual agreement, the Customer may submit the dispute to the competent court in the district where EventDock is established.

21.4. All Agreements between EventDock and the Customer are exclusively governed by Dutch law.

21.5. The Vienna Sales Convention (CISG) does not apply.

Alternative Dispute Resolution

21.6. Consumers also have the option to submit their dispute via the European Online Dispute Resolution (ODR) platform, accessible via: https://ec.europa.eu/consumers/odr/

21.7. Rights of action of the Customer against EventDock shall lapse by the expiry of 12 months after the day on which the Customer became aware or could reasonably have been aware of the damage and the liability of EventDock, without prejudice to the statutory limitation rules for Consumers.

22.1. EventDock reserves the right to unilaterally amend these General Terms and Conditions. Amendment is only permitted if there is a valid reason for doing so, which in any case includes:
- Changes in applicable laws or regulations;
- Rulings by judicial or supervisory authorities;
- Demonstrable changes in the costs of EventDock that directly affect the performance of the Agreement; or
- Technical or operational adjustments necessary for the continuity of the Services.

22.2. Amendments to these General Terms and Conditions shall be announced to the Customer in writing or electronically at least 30 days before they take effect. Publication via the website of EventDock shall count as sufficient notification to Business Customers.

22.3. For Business Customers, continued use of the Services after the date on which the amended terms and conditions take effect shall count as acceptance thereof.

22.4. If the Customer is a Consumer and does not agree to an amendment that is not solely the result of mandatory laws or regulations, they have the right to terminate the Agreement free of charge with effect from the date on which the amended terms and conditions take effect, provided that they notify EventDock of this in writing or electronically before that date. Amendments resulting solely from statutory obligations may be implemented without a right of termination.

22.5. Amendments shall not have retroactive effect and shall not apply to performances that have already been fully executed.

22.6. The most current version of these General Terms and Conditions is available at all times on the website of EventDock. The Customer is responsible for regularly informing themselves of the content and any amendments to the General Terms and Conditions.

23.1. These General Terms and Conditions shall enter into force on 28 juli 2026 and replace all previous versions.

23.2. Deviations from these terms and conditions are only valid if agreed upon in writing.

23.3. If any provision of these terms and conditions proves to be null and void or voidable, this shall not affect the validity of the remaining provisions.

23.4. In all cases for which these General Terms and Conditions do not provide, the relevant provisions of Dutch law shall apply. In such case, the Parties may enter into consultations to reach an appropriate arrangement.

23.5. The Dutch text of these General Terms and Conditions shall prevail over translations thereof. If and insofar as there is a conflict between the provisions of the Agreement and these General Terms and Conditions, the Agreement shall prevail unless the conflict is the result of an obvious error in the Agreement.

23.6. The Customer is obliged to report changes of address and contact details to EventDock in writing or electronically without delay. EventDock is not liable for damage suffered by the Customer as a result of failure to report, or late reporting of, changes of address or contact details.

23.7. These General Terms and Conditions have been filed with the Chamber of Commerce under the Chamber of Commerce number of EventDock. Upon request, a copy will be sent free of charge. The most current version is also available via www.eventdock.nl.

23.8. These General Terms and Conditions and the Agreement constitute the entire agreement between EventDock and the Customer regarding the subject matter thereof and replace all prior oral or written agreements, negotiations, offers, and communications between the parties regarding that same subject matter, unless otherwise agreed in writing with respect to that specific part.

23.9. If the Products are deployed on a project or location which is also used by subcontractors or other third parties of the Customer, the Customer remains jointly and severally liable as the principal for the performance of the Agreement and for the acts and omissions of those third parties.

23.10. The Customer is not entitled to suspend its payment obligations or to set them off against a claim against EventDock. This provision does not apply to Consumers.

23.11. EventDock is entitled to transfer its rights and obligations under the Agreement to a third party in the context of a takeover, merger, or reorganization. The Customer may only transfer its rights and obligations after prior written consent from EventDock.

23.12. EventDock is entitled to engage third parties, including subcontractors and installation partners, in the execution of the Agreement.

23.13. EventDock has a right of retention on all items belonging to the Customer that it has in its possession for whatever reason, as long as the Customer has not fully met its payment obligations.

23.14. Heavily soiled Products, for example by construction dust, mud, manure, or paint, will be cleaned at the hourly rate of article 15, increased by the costs of materials.

23.15. EventDock is entitled to use the assignment in general terms and non-identifiable image recordings of the setup in its portfolio, references, and marketing communications. The Customer may object to this free of charge by e-mail, after which EventDock will cease such use.

Contact details

EventDock B.V.
Dortherweg 29
7214 PS Epse
Chamber of Commerce number: 42095557
Email: info@eventdock.nl
Website: www.eventdock.nl